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Consultation

Our consultation method assures we thoroughly explore and understand each client’s expectations. This is an opportunity for us to educate clients and develop guidelines for project design and estimates. It is vital that clients understand the processes which enable us to select the best equipment, design the most efficient system, and execute a smooth installation. We engage the client upfront so that our mutual investment of time in planning virtually eliminates changes and delays. That means clients reap the benefits and enjoyment of their systems sooner—in total satisfaction.

To arrange a meeting with one of our Sales Consultants in our Petaluma Design Center, call 707.766.1510; or contact us to set up an appointment via email. At the Design Center, you will meet in a private boardroom for a one-on-one relaxed, no-pressure conference to discuss your project needs. This is also where we will begin a relationship process designed to assure effective communication and set the tone for a work agreement.

Discovery

  • Define client expectations and needs
  • Describe the project process
  • Educate the client about the types of solutions we provide
  • Define the scope of the project
  • Define the functional system needs, such as who will use the system, and how
  • Develop the document which outlines the details of discovery
  • and have both parties clarify until agreement is reached

Design Agreement

At this point in the process we enter into a Design Agreement with the client to prepare a detailed system design and proposal. Once a design agreement is signed, the client pays a design fee and our design and engineering team will create the drawings, schematics, task and equipment lists required to determine exact costs.

When the design is completed it becomes the property of the client, including drawings, schematics, task and equipment lists. A portion of the design fee is credited toward the project if the client hires Summit to install the system.

We were under short time constraints and Mike worked on Saturday to meet our deadlines. We have used you when we lived in Mill Valley because you are so customer oriented and we will continue to use you in Santa Rosa.
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— Sharon K.
Summit-e Video Diamond Certified
Remodeling and Home Design
Santa Rosa Electrical Contractors